The federal government has directed the airline operators to refund the full cost of travel tickets to passengers after a two-hour delay.

Minister of Aviation, Hadi Sirika gave the directive at the weekly State House briefing in Aso Villa, Abuja on Thursday, July 8.

The aviation minister read;

On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.

“Delay between 10 pm and 4 am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”

The Minister who also mentioned that the same rules apply for international flights added that his ministry has started sanctioning some airlines who default on consumer rights and making passengers wait for no tangible excuse whatsoever.

READ MORE NEWS  Igboho's Aide Dares Police, Promise To Hold Yoruba Nation Rally In Lagos

Leave a Reply

Your email address will not be published. Required fields are marked *